Analytics
Get actionable insights into your port operations, vendor performance, and SLA compliance.
Overview
PortTask Analytics provides comprehensive dashboards and reports to help you understand operational performance, identify trends, and make data-driven decisions.
Access analytics from the main dashboard or the dedicated Analytics section in the sidebar.
Dashboard KPIs
The main dashboard displays key performance indicators at a glance:
Active Port Calls
Currently in progress
Pending Orders
Awaiting action
Completion Rate
Orders completed on time
Active Vendors
With ongoing work
SLA Compliance
Within deadline
Weekly Volume
Port calls this week
Open RFQs
Awaiting quotes
Tasks Due
Due today
Available Charts
Port Calls Trend
Track port call volume over time with daily, weekly, or monthly views.
Orders by Status
See the distribution of service orders across different statuses.
Top Vendors
Ranking of vendors by volume, performance, or revenue.
Service Type Analysis
Breakdown of orders by service type with trends.
SLA Reports
Monitor SLA compliance across your operations:
Compliance Overview
See overall SLA compliance rate with breakdown by service type, vendor, and time period.
Breach Analysis
Identify patterns in SLA breaches - which service types or vendors have the most issues.
At-Risk Orders
Real-time list of orders approaching their SLA deadline to enable proactive intervention.
SLA Dashboard
Access the dedicated SLA Dashboard from the sidebar for comprehensive SLA monitoring and breach management.
Vendor Analytics
Track and compare vendor performance with detailed metrics:
On-Time Delivery
Percentage of orders completed within SLA
Quality Rating
Average rating from feedback and reviews
Response Time
Average time to confirm order assignments
Volume Trend
Order volume over time per vendor
Cost Analysis
Average cost per service type
Reliability Score
Combined performance score
Exporting Reports
Export analytics data for further analysis or reporting:
Configure Settings
Customize your organization and preferences.